Tuesday, July 1. 2008
(Semi) Goodbye to QWorst
After an adventurous weekend QWorst-style, it has finally been pounded into my head that they are shite. On Saturday morning there was a brief (and loud) thunderclap, followed by hail. Something told me to go check my DSL modem, which sure enough was out. Fast forward to 11:30 pm that night ( and I'll leave out the frustrating and boring details of all of the support calls made during the day only to get dropped and have no one call you back or update your case :-/ ),
Finally on Sunday morning ( at 6:00 am ) get ahold of another tech who must have had a magic wand who gets someone to (finally!) do "something" done at the central office and lo and behold the line trains up at last. Ask the tech very specifically to cancel the tech coming out since everything is now working, which he promises to do.
Which of course he didn't - a tech evidently came out to the house on Monday afternoon and left me a voice mail that stated "some rewiring was done on the outside of the house and now everything should now be working" - sigh!! So I come home to no DSL and no phone service either! After over an hour on hold I am told that the techs are gone for the day, but they can schedule one to come out and "unfix" what they "fixed" Tuesday @ 4:00 pm. Right as I am about to leave work on Tuesday, I get another call from QWorst stating that they won't be able to make it because of "a heavy repair load but hopefully they should be able to make the next day".
After days without internet or phone service, it should come as little surprise that my next call was to Comcast. Proceeded to pick up my cable modem and had internet again that night.
(The anti-climatic end to the story is that a quality tech came out on Wednesday and informed that the previous tech had hooked things up incorrectly (color me surprised 
) - at least the Wed tech was good and I actually had working phone service when he left).
Finally on Sunday morning ( at 6:00 am ) get ahold of another tech who must have had a magic wand who gets someone to (finally!) do "something" done at the central office and lo and behold the line trains up at last. Ask the tech very specifically to cancel the tech coming out since everything is now working, which he promises to do.
Which of course he didn't - a tech evidently came out to the house on Monday afternoon and left me a voice mail that stated "some rewiring was done on the outside of the house and now everything should now be working" - sigh!! So I come home to no DSL and no phone service either! After over an hour on hold I am told that the techs are gone for the day, but they can schedule one to come out and "unfix" what they "fixed" Tuesday @ 4:00 pm. Right as I am about to leave work on Tuesday, I get another call from QWorst stating that they won't be able to make it because of "a heavy repair load but hopefully they should be able to make the next day".
After days without internet or phone service, it should come as little surprise that my next call was to Comcast. Proceeded to pick up my cable modem and had internet again that night.
(The anti-climatic end to the story is that a quality tech came out on Wednesday and informed that the previous tech had hooked things up incorrectly (
